(2020 Release 02) A duplicate Login ID is migrated with its sequence added to the Login ID.Īssume that LoginID1 is a duplicate for TechID. (2020 Release 02) If a technician has a Login ID in Track-It! 11.4, the Login ID is migrated to Track-It! 20 xx.These technicians are migrated as inactive technicians and details about them are stored in the log file. A sequence is appended to the technicians if the login name matches an existing technician. The Migration Tool creates the login of such technicians and is a combination of +. (2020 Release 02) Technician data present in ticket or assignment that does not match any technician's name in Technician lookup is migrated.If Last name is null, the Migration Tool inserts the text in this field. In Track-It! 20 xx, the value of Full Name field in Track-It! 11.4 is split as First Name and Last Name.If a technician was not assigned a license in Track-It! 11.4, the technician is migrated as inactive in Track-It! 20 xx.(2020 Release 03) If technicians who used Windows Integrated Authentication (WIA) to log in to Track-It! 11.4 are migrated, then these technician can log in to Track-It! 20 xx by using their Windows credentials only. Technicians must reset their password when they log in to Track-It! 20 xx for the first time. The passwords of technicians who used Track-It! credentials to log in to Track-It! 11.4 are reset to default. (2020 Release 03) Track-It! 20 xx does not create SQL login accounts for migrated technicians.After migration, you can move the technicians to the desired groups. In Track-It! 20 xx, all technicians migrated from Track-It! 11.4 are migrated to the Help Desk group.
In Track-It! 20 xx, the technician with the Security Policy (permission set in Track-It! 11.4) as System Default admin in Track-It! 11.4 is assigned the system administrator permission.You can change the license assigned to technicians manually after the migration is complete. The technicians migrated from Track-It! 11.4 to Track-It! 20 xx are assigned a concurrent license.The Administrator technician in Track-It! 11.4 is not migrated because Track-It! 20 xx has an out-of-the-box administrator technician.
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